From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Mary Del Guidice, Kathryn Farrell
In order to improve the patient experience at Pennsylvania Hospital, a team led by the organization?s chief nursing officer transformed the culture from a culture of compliance to a culture of commitment. With this transformation, leadership recognized the need for defined structures and processes to support staff efforts to improve the patient experience. Utilizing Press Ganey resources and the framework of relationship-based care, a change-of-shift bundle was developed to include a safety huddle, standardized bedside report and patient goal-setting.