From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Sara Sluder
Initiatives focused on communication about medication side effects have the opportunity to improve the safety, quality and experience of care for patients. Equipping front-line staff with tools to better communicate medication information to patients and families can be a catalyst for improvement. In this session, attendees will learn about a kaizen approach that uses rapid process improvement events to assess the current state, identify variations from the standard and leverage a multidisciplinary team to brainstorm solutions. Tools that improve patients? understanding of side effects also will be discussed.