From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Mary Jo Assi, Nell Buhlman
Nurse managers play a critical role in fostering an optimal work environment, which is the very foundation for ensuring the best possible patient and caregiver experiences. Drawing from the data of two thousand NDNQI participants, and leveraging integrated findings from RN surveys and nursing quality measures, Press Ganey shares new analyses that examine the impact of nurse managers on nurse outcomes such as intent to stay, and on patient outcomes, such as patient experience, missed care and falls. We explore how nurse managers may impact these outcomes through their effect on important aspects of the work environment, such as professional relationships and staffing. identify the aspects and practices of the work environment that are most highly associated with nurse manager leadership and ability. This empirical evidence will be paired with best practices research-uncovering the differentiating practices of high performers. Session attendees will come away with recommendations a clear understanding for how to ensure their nurse managers are optimally resourced and prepared to foster high performance on key performance metrics.