From the Press Ganey National Client Conference
Format: Audio

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Compact Disc $20

Presenter: Becky Allen

The University of Cincinnati Medical Center?s radiology team continuously went above and beyond to exceed patients? needs and expectations, yet its patient experience scores were not reflecting this behavior. So UC Health built a transformative program to define the expected behaviors, ensure that caregivers had the resources they needed to implement the program and ensure that leaders/managers were committed to holding themselves and their teams accountable to the desired performance behaviors. The result was improved experiences for staff as well as patients.