From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Kristen Barboza, Tammy Adkins
In this session, speakers will share how leadership ownership of the patient experience process helped an outpatient rehabilitation team focus and improve. Leadership support, team member empowerment to actively contribute to the greater goal of building a better, more supportive team and a structured approach set the stage for success. Attendees will learn about the steps used during this process: team member education, knowledge sharing and involvement in department decision-making and activities; and leadership recognition and appreciation.
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