29753 - Maintaining Patient Satisfaction in a Collaborative Outpatient Setting [ ]

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29753 - Maintaining Patient Satisfaction in a Collaborative Outpatient Setting

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Erin Kistler, Frank Gullotto

Mass General North Shore Center for Outpatient Care is a collaboration between Massachusetts General Hospital, a large academic medical center, and North Shore Medical Center, a community hospital. During this session, presenters will discuss how their blend of clinical cultures offers unique challenges in the delivery of care. Attendees will learn how leaders and caregivers from both hospitals work side by side using best practices to achieve the common goal of providing academic medical center quality of care in a community setting.