From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Suzanne Sterchi, Laurel Ris, Katie Moore

Recognizing that opportunities existed to enhance patient communication, show respect and listen more carefully, Rush Copley Medical Center implemented a model unit training program designed to energize and engage its nurses in improving the patient experience by connecting the dots between caring theory, key service behaviors and internal motivations to become a nurse. Attend this session to learn how this program serves the organization?s clinical and emotional requirements to promote healing and dignity in alignment with its mission.