From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Kira Bowers

Competing patient experience initiatives within one organization can lead to failure. In order to make actionable, sustainable patient experience improvements, caregivers must have a clear view of the organization?s strategy and individual tactics. In this session, attendees will learn how to create a patient experience strategic plan, measure and share successful improvements, and encourage sustainability. Methods for training department managers to use the Press Ganey Priority Index to create a strategic plan that aligns with the organization?s goals also will be discussed.