29759 - Sustaining High Patient Experience Scores in the Emergency Department [ ]

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29759 - Sustaining High Patient Experience Scores in the Emergency Department

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Heather McKenzie, Brenna Born

Delivering patient-centered care is a team initiative that involves every caregiver. Shifting ownership from a person or department to every caregiver can support an organization?s goal of achieving excellence in the patient experience. In this session, attendees will learn the tactics for developing a team-based approach to patient-centered care, including direct bedding and defining a culture of respect, that enabled the emergency department at Swedish Medical Center?s Issaquah campus to achieve scores in the 95th percentile for the past seven years.