From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Karla Schardin, Chris Matuseski

In this session, attendees will hear how a mid-size health system focused on behavioral changes reinforced by a point-of-care survey to improve the patient experience. Speakers will discuss how they identified patient experience opportunities based on the Priority Index and developed three primary tactics to create a patient-centered culture. Attendees will learn how they implemented these tactics, including a system of daily accountability, a mission-based culture to communicate patient experience expectations and data sharing based on the Priority Index.