From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Sandra Tobar, Ashley Guidroz

Assessing caregiver resilience and susceptibility to burnout is a critical component of an engagement strategy designed to reduce caregiver suffering. At a time when 54% of physicians are experiencing burnout and 50% of critical care nurses are emotionally exhausted, organizations that focus on understanding caregiver needs and building a resilient, patient-centered culture will be best positioned to improve the quality, cost and experience of care. Caring for one?s self provides the ability to improve care quality and, in turn, patient experience. Attend this session to hear a firsthand account of the importance of measuring resilience as part of an engagement survey and addressing results as part of a strategy for improving engagement and safety.