From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Alpa Sanghavi, Janet Chaikind

In this session, attendees will learn how a medical center used social learning theory principles to create a safe learning environment and teach relationship-centered communication skills to its providers. Attendees will hear how investing in this provider coaching program and having providers conduct trainings resulted in improvements in provider satisfaction and patient experience, addressed provider burnout, created a collegial and more engaged work environment and helped staff work together toward the same goals.