From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Phyllis Quinlan, Lincy Philip

Attend this session to learn how this organization leveraged emotional intelligence training and coaching to create a better work environment and improve nurse engagement. A combination of factors threatened the overall trust, leadership and cohesiveness of the nurse workplace, leading the CNO to embrace innovation to resolve a med/surg unit?s troubling engagement issue. By supporting nurses? personal growth to explore emotional behaviors and attitudes that short-circuit success, and using training to anchor emotional intelligence skill sets, this organization alleviated tension and promoted a better dialogue with leadership.