From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Brianne Monahan, Bonnie Edwards

Communication about medication can often be inconsistent. Additionally, patients can find it difficult to retain necessary information, which can lead to nonadherence, readmissions and morbidity. In this session, attendees will learn about a new model led by nurses to improve the quality and consistency of communication about medication. In addition to understanding how influential nursing partners and the full support of leadership can increase the effectiveness of an initiative, attendees will learn Lean process improvement steps that can improve the quality and experience of care.