From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Lois Bentler-Lampe, AJ Querciagrossa
OSF Home Care leadership believes that engaged and aligned employees will influence key organizational results and metrics, and by improving employee engagement, key success metrics, such as patient experience and quality, will improve. In this session, speakers will present the tactics implemented to improve OSF Home Care?s culture, which influenced its workforce commitment score. In addition, they will explore the benefits of implementing cultural strategies centered on a Results Pyramid, Cultural Beliefs and Accountability tools. Tactics to engage employees also will be outlined.
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