From the Press Ganey Executive Leadership Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Jason Randal

What do health care leaders and professional magicians have in common? Both aim to deliver an exceptional customer experience. In this session, renowned magician Jason Randal?who also conducts business sessions on innovation and peak performance for senior managers?will teach the importance of continuous innovation through stories and examples from the world of magic. Attendees will learn how Randal has used four distinct questions and five specific tools to consistently invent, develop and deliver amazing and memorable products and experiences, on time and on budget?and how the same innovative approach can apply to any product or service.