From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Clint Child
There are many ways to build patient rounding programs, but to create a program that is truly sustainable, it must fit within the unique situation and parameters of the organization. In this session, leaders from Saint Alphonsus Medical Center Nampa will share their story of implementing a sustainable, ongoing rounding program that took into account available resources and alignment with competing priorities. Attendees will also learn how to incorporate feasible ongoing facilitation, overview, review, and participation in their won rounding programs to increase their overall patient experience scores.