Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home »

Previous Product  Product 110 of 110  Next Product   Manafacturer

 
 32891 - Leaning Forward: Increasing Buy-In and Engagement to Improve the Patient Experience $10.00   
Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Annmarie McKinley, Kim Walker

Challenges related to hospital culture are universal. This is especially true at UMASS Memorial Marlborough Hospital, a small community hospital where unionization and steadfast beliefs can create barriers to change. By using Lean techniques and principles and connecting back to the importance of the patient experience, this nursing team overcame cultural challenges to engage the organization in driving improved experiences for both patients and caregivers. This presentation will highlight how real progress can be made by gaining the trust and support of a few caregivers eager to make a difference, and by leveraging that commitment to start a ripple effect throughout the organization to drive positive change.

 






 Copyright © 2021 Fleetwood Onsite Conference Recording


Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube