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 32911 - One Culture: Creating a Culture of High Reliability for the Entire Patient Experience $10.00   
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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Craig Clapper, Tejal Gandhi

This session will focus on the role High Reliability Organizing plays in elevating performance across all of the domains that influence care delivery. Using data and case examples from high-performing health care organizations across the country, Press Ganey Transformational Advisory Services Partner Craig Clapper will address the critical importance of High Reliability practices in preventing patient and employee harm, and the positive impact that the adoption of a High Reliability mindset can have on improvement efforts across clinical quality, patient experience, workforce engagement, and business operations.

 






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