This is a Digital Download featuring PowerPoint Slides with Synchronized Audio from the 11th Annual Intercompany Long Term Care Insurance Conference 2011. Watch the slides while listening to the synchronized audio, exactly as is happened live.

ILTCI 2011-10

Understanding Our Client Base

How can you increase sales to senior clients? How can you ensure career growth in a senior-focused industry? What can we learn to help us better serve our clients with dignity and respect? Come to this innovative session that looks at seniors/elders from a different perspective; presented by Ms. Kay Huth (Caregiver/Retired Health Operations Director for American Family Insurance) and Mr. Chris Perna (Eden Alternative). These two speakers will share insight into what is important to seniors/elders and their families, in order to help us serve our clients better.

Speakers: Perna, Christopher   Huth, Kay  
Producers: Bencomo, Jacqueline  
Specialty Fields: Sales Managers, Agents, Claims Managers, Claims Customer Service, Operations, Customer Service, Call Center Managers
Session Type: Panel Discussion