12202 (501) Process Improvement Guide for Healthcare- A Step by Step Tutorial
Chris Goddard, MBA SSBB PMP

Abstract
Modern quality systems are a hallmark of today's world class organizations. Entire industries have been reinvented using techniques created by pioneers like W. Edwards Deming, Joseph M. Juran, Kaoru Ishikawa, Philip B. Crosby, Michael George and others. Many are convinced that these same skills hold the key to taming our out of control healthcare costs while simultaneously improving patient care. Yes, you can have your cake and eat it too. Come find out how it's done. What you learn in these four hours will change you as a healthcare professional and consequently how you do your job.

Learning Objectives
1.  Identify processes that may be candidates for continuous improvement at your workplace.
2.  Estimate cost savings potential for proposed improvement programs.
3.  List the organizational techniques and statistical tools required for program success.
4.  Develop program plans that fit your organizational reality.
5.  State the dos and don’ts of Program Management.