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 24770 - "You Had Me at Hello" - Creating the First Impression $10.00   
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Audio Recording

Presenter: Debra Englehardt-Nash

Experts say that people who call a dentist have already made their decision to be a part of the practice. Their experience on the telephone will validate they made the right decision, or nullify it. What seems like a basic skill for the dental office is a critical piece in creating the right impression and gaining patients' trust and acceptance. The first phone call presents opportunities to do more than inform patients --it can inspire them to be excited about your office and look forward to your care.


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