Presenter: Judy Kay Mausolf

Format: Audio - MP3 File Download $12 or Compact Disc $45

Practices that build their office environment around serving the patient dominate the market. Customer service is often confusing, complex, and vague. Set yourself apart from your colleagues: differentiate why your office, not the office down the street! Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and fun!