Presenter: Debra Udey

Format: Audio - MP3 File Download $18 or Compact Disc $25

Risk management is not just claims prevention. It is ensuring the patient has a good experience in the dental office, and each member of the office plays a role in this experience. This course will address the interactions that all staff members have with patients. Effective communication is a part of all interactions. Tips and suggestions will be offered to deal successfully with all types of patients to enable them to understand the information they need to enhance their experience in the office. Making the office experience better for patients also makes it easier for the office staff to interact with them. Come listen to ideas that can make interacting with patients easier and more effective for all.