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Creating Raving Fans for Your Business
Customers... you all have them and long for more of them. They are the fuel that makes your business run. You all have systems in place to take good care of them so they come back for more. But what do they really think of you? Do they tell others about their experience at your business or were they simply satisfied and totally forgot about it as they drove off your lot? Satisfying customers today is not enough. Everyone is doing it simply because their expectations are low and you are only reaching for that level. In today's world of social media where everyone is communicating instantly, you must create raving fans who will tell anyone that will listen about the extraordinary experience they had at your business. In this class, you will be asked to get out of your box and run far away from it in order to take your customer service to new heights. You'll be exposed to principles of customer service that will make your existing customers rave to their friends who will in turn want to come see for themselves.
Raleigh NC United States
As a 37 year veteran of the automotive service industry, Chris' goal is to bring passion and fact to the classroom that will help technicians and shop owners alike better serve their customers. Chris has served as a technician, service consultant, shop owner and trainer. Today he is the Director of Customer Solutions and CARQUEST Technical Institute leading a team of over 50 instructors delivering technical and business training to over 25,000 students across North America every year.