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 25765 - CCC ONE Repair Workflow $10.00   
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Format: MP3 Download $10 - or - Compact Disc $12

Presented by: Jon Novak

Description:

The CCC ONE Repair Workflow session will focus on best practices for shop management. Topics will include parts management and electronic invoicing, repair planning, customer communication and marketing, and an overview of the audit and call center products. This session will benefit all roles with the shop.

Parts Management

  • Parts shopping (Touch)
  • ePO and electronic invoicing
  • Parts dashboard

Repair Planning

  • Repair plan methodology
  • Phase creation and standardization
  • Reporting and cycle time

Customer Communication and Marketing

  • Carwise
  • Maximizing the benefit for your business

UpdatePlus integration and CSI reports

  • Customer Experience Dashboard
  • Custom Fields (Reporting)

Central Services Overview

  • Contact Center
  • Central Review

 





About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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