This interactive multimedia DVD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey National Client Conference November 3-5, 2014!
| Item |
Monday, November 3, 2014 |
| Preconference |
| 24041 |
Critical CAHPS Updates for AMC and Teaching Organizations (Jodie Cunningham) |
| 24042 |
Beacon of Excellence Award Panel (Daniel Mullen, Aaron Davis, Shelley Brown-Cleere) |
| 24043 |
Back to Basics (Margaret Grogan, Grace Marin) |
| 24044 |
Evolving Strategies to Close in on Top 10th Percentile HCAHPS Performance
(Francis Fullam, Elizabeth Wurth, Cynthia Barginere) |
| 24045 |
Medical Practice Patient Experience Process Improvement Q&A (Alan Dubovsky, Cynthia Gardiner, Karen Viehweg, Mary Hinely) |
| 24046 |
Patient Experience Best Practices and Growth Strategies (Amy Churchill, Amy Hermes, Emily Padula, Facilitators: Jeff Thompson, Rene Zipper) |
| 24047 |
The Art and Science of Nursing Excellence (Linda Lewis) |
| 24048 |
Nursing Research and Strategy Update (Nell Buhlman) |
| 24049 |
Child CHAHPS Update (Dr. Mark Schuster, Jodie Cunningham) |
| 24050 |
Reaching the Benchmark in Bed Turn Around Time (Cynthia Sierra) |
| National Client Conference Breakout Sessions |
| 24051 |
Elevating Performance through a Culture of Accountability and Empowerment (Chad Brough, Joan Evans) |
| 24052 |
Elevating Excellence: Creating a Patient-and-Family-Centered Experience (Airica Steed) |
| 24053 |
Implementing Eldercare Navigation in a Complex Medical Center (Kathy Bachman, Cheryl "Candy" Pettry) |
| 24054 |
Success! A System-Wide Approach to Improving Inpatient and Emergency Department Patient Experience
(Anna Kay Dykes, Judith Morton) |
| 24055 |
Physician Integration as a Key to Patient-Centered Culture (Leslie Solomon, Jerry Kolins, Tina Pope) |
| 24056 |
A Framework to Understand and Reduce Patient Suffering (Deirdre Mylod) |
| 24057 |
Improving Patient Experience through Analytically Driven Care Management (Earl Steinberg) |
| 24058 |
Automating Patient Satisfaction Reporting in an ACO Environment (Michelle Maimonis) |
| 24059 |
Transformative Engagement The Model, The Method, and the Metrics (Jami Herzberg, Jon Joffe) |
| 24060 |
Improving Care Coordination and the Patient Experience on the Neuro/Trauma Unit (Misty Young, Jeffrey Tarpey) |
| 24061 |
A “Whole New World" of Core Measure Data Abstraction: Automating Data Elements from Epic EHR to PG
(Kim Izard, Kristen Groesch, Helen Sheahan) |
| 24062 |
Rocketing Scores using Video Simulation Labs (Melanie Rosdahl, Radiance Carter, Rhonda Brown) |
| 24063 |
Engrained in Excellence, A Medical Group's Strategic Service Program (Mary Koch, Jacob Bast) |
| 24064 |
Relationship-Centered Communication Skills: Training For Staff Physicians And Advanced Clinical Providers To Drive Patient & Provider Experience (Adrienne Boissy, Amy Windover) |
| 24065 |
Engaging Virtual Family Advisors to Enhance Press Ganey Data (James Burrows, Roger Oxendale) |
| Item |
Tuesday, November 4, 2014 |
| 24066 |
Ducks & Eagles (Redge Hanna, Renee Doren, Melissa Meyer) |
| 24067 |
Patient Voice: Using it to Improve Patient Experience in an Outpatient Setting
(Aurora Gonzalez-Bautista, Anthony Carty, Ralph Rios, Maria Gauthreaux) |
| 24068 |
Physician Engagement: The Key to Success for Delivering Value in Today’s Changing Healthcare World
(Jim Wheaton, Bruce Vanderhoff) |
| 24069 |
Redesigned Care Model to Improve ED Throughput (Nathan Wilson, Brittany Hicks) |
| 24070 |
Using Meaningful Principles of Care to Advance HCAHPS Performance (Shirley Hayes, Brian Brasser) |
| 24071 |
Advanced Analytics to Target Sources to Suffering (David Costello) |
| 24072 |
Encompassing Patient in Improvement Efforts in Orthopedic Care
(Jim Shefka, Melissa Schaefer, Paul Grohman, David Conrad) |
| 24073 |
Fast Tracking to High Engagement in a Health System (John Knuerr, Leonard F. Pansa) |
| 24074 |
Nurse Communication: Improving Satisfaction and Quality and Saving Lives (Rhonda Scott, Lestevia Moore) |
| 24075 |
Increasing VTE Core Measure Compliance in a Large University Hospital (Hilary Sporney) |
| 24076 |
"Just What The Patient Ordered" in Ambulatory Medical Practices (Amy Burton, Tracy Pogue, Dr. Charles Dennis) |
| 24077 |
A System Strategy to Breakthrough Improvement (Pam Guler, Robin McGuinness) |
| 24078 |
The Needle and the Haystack: Redefining the Mission of the ED (Brain Tsang) |
| 24079 |
Engineering a Patient-Family Centered Care Experience (Shawn Smith, Carlos Duran) |
| 24080 |
Employee Engagement - A Trajectory of Rapid Improvement (Jan Harper, Teresa Roberts) |
| 24081 |
The Best Place to be a Patient: Improving the Experience for Older Adults (Karen Reynolds, Shawn Halls, Mackenzie Jones) |
| 24082 |
Effective Strategies to Better Leverage Patient Feedback (Daniel Bokar, Carmen Kestranek) |
| 24083 |
Payment Reform: What Do You Need To Do Today To Prepare For Tomorrow (Nell Buhlman) |
| 24084 |
Patient Experience and the Patient Centered Medical Home (J. Emilio Carrillo, Robert Guimento) |
| 24085 |
A Proven Physician Leadership-Development Model Using Practical Training Methods and Real-Time Data
(Wolfram Schynoll, Mark McLean) |
| 24086 |
The Role of the Chief Experience Officer (Susan Osborne, Susan Spencer, Kay Swint Moderator: Patty Riskind) |
| 24087 |
Employee Engagement: The Transformation of the Culture of Grady Health System, a Public Safety-Net Hospital
(Clay England, James Walker) |
| 24088 |
Turning Your Front Line Into Chief First Impression Officers (Kelley Dillon, Misty Bevard-Pierce) |
| 24089 |
Get Back To Teaching With Teach Back: Tools for Enhancing Patient Safety through Medication Education
(Kathleen Pelham, Caroline Rosen, Scott Shum) |
| 24090 |
Our Journey from Concurrent Review to Prospective Sampling in an Academic Medical Center
(Patricia Dumler, Anna Marie Moko) |
| 24091 |
Patient Experience and the Implementation of EHR in the Emergency Department (Elizabeth George, Wally Ghurabi) |
| 24092 |
Jump Up! In The Rankings By Getting Serious About Team Work (Lynn Gunn, Pam Graf, Stacey Mueller) |
| 24093 |
Insights from the 2014 Press Ganey Beacon of Excellence Award Winners (Sherry Gravely, Natalie Rodriguez, DeDe Austin Moderator: Dawn Velte) |
| Item |
Wednesday, November 5, 2014 |
| 24094 |
Colossal Shift: An Academic Medical Center's Aggressive Push to Improve Employee Engagement
(Edward Karls, Veretta Nix) |
| 24095 |
The Three E's: Empathy, Engagement and Enhanced Delivery of Patient Centered Care - A Medical Center's Cult
(Agnes Barden, Chantal Weinhold) |
| 24096 |
Measuring the Medical Practice Patient Experience: Regulatory Update (Patty Riskind, Jodie Cunningham, Allyson Weaver Bunker) |
| 24097 |
High Tech, High Touch: The Business Case for Patient Satisfaction in the Expanding Surgical Arena
(Deborah Neuendorf, Pam Lupfer) |
| 24098 |
Improving Patient Experience in the ED using Evidenced-Based Practice (Denise Irizarry, Neil Fedders) |
| 24099 |
Patient Experience Internships in Action: Innovation + Empowerment = Results (Mary Owen, Lloyd Rucker) |
| 24100 |
Patient-Reported Outcomes and the Mission to Reduce Suffering (Thomas Lee) |
| 24101 |
Don't Be "The Biggest Loser": Winning ED Strategies (Jacqueline Camp, Amanda Schweng) |
| 24102 |
OhioHealth's Journey to "Systemness" (Nancy Riggs, Cheryl Herbert) |
| 24103 |
Increasing Patient Satisfaction Scores through SIMULATION (Martin Manno, Helene Burns, Donna Cybulski) |
| 24104 |
Interactive Empathy: Achieving Comfort, Professionalism and Respect in a Hospital Setting
(Beth Bacher, Terri Bigelow) |
| 24105 |
The Promise: Creating and Sustaining Improvement That Lasts (Eric Dordel) |
| 24106 |
Compassionate, Connected Care: Clinical Strategies to Reduce Patient Suffering (Christy Dempsey) |
| 24107 |
Statistics for Experience Reporting (Kristopher Morgan) |
| 24108 |
Enhancing the Patient Experience Through Engagement (Karla Heath, Kelvin Willis) |
| 24109 |
The "Secret Sauce" of Identifying a High-Performance Healthcare Work Team (Barton L Sachs, Christopher E. Rees) |
| 24110 |
Hospital Experience Measurement: Regulatory Update (Jodie Cunningham) |
| 24111 |
Leadership, Vision and Results in a Multispecialty Group Practice (John Chessare, Bennett Beres) |
| 24112 |
A Guide: Decreasing Walk-Out Rates and Transforming Culture (Germain Nelson, Miguel Brumant ) |
| 24113 |
"Secrets to Engaging Physicians in Experience Improvement" (Diane Swlika, Jason Phillips) |
| 24114 |
5 for 5: Five Strategies for Five Points (Joan Dauhajre, Elizabeth Craig) |
| 24115 |
Brand Loyalty and Patients' Commitment (David Costello) |
| 24116 |
Creating an Epidemic of Empathy (Thomas Lee) |
