Francis Fullam, Elizabeth Wurth, Cynthia Barginere

Rush University Medical Center achieved top-decile global patient experience ratings on HCAHPS through the physical transformation of the facility; however, this was not sufficient to achieve high satisfaction in all domains. Achieving top-decile performance across all domains requires Academic Medical Center and teaching hospitals to evolve their approach to improving the patient experience as they close in on this goal. Learn about the sophisticated, enterprise-wide, targeted approaches that Rush uses to improve satisfaction.