Shawn Smith, Carlos Duran
Understanding the Patient Experience
Learn how a leading health system partners with its patients and their family members to create a memorable health care experience across the continuum of care. The presenters will focus on a case study from the system?s 70-bed, open neonatal intensive care unit (NICU) to provide insight into an inspiring journey from the 29th to the 91st percentile in patient satisfaction over the course of the year. Christiana Hospital is a 2014 Press Ganey Success Story Award winner.
Pediatrics/NICU
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