24084 - Patient Experience and the Patient Centered Medical Home [ ]

Product 45 of 78

From: 2014 National Client Conference

24084 - Patient Experience and the Patient Centered Medical Home

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J. Emilio Carrillo, Robert Guimento

Implementing Patient Experience Improvement Strategies NewYork-Presbyterian transformed seven practices in the Washington Heights-Inwood community into Level 3 NCQA Patient Centered Medical Homes. The transformation required the redefinition of front-line staff roles and a culture change from a provider-centered process to a team-based process that places the patient as the primary focus. Learn about key elements of the approach that have shown promising outcomes in the first three years of operation, including a mean Press Ganey score improvement of 2.25 points. NewYork-Presbyterian Hospital is a 2014 Press Ganey Success Story Award winner. Medical Practice, ACO/PCMH