Susan Osborne, Susan Spencer, Kay Swint Moderator: Patty Riskind
Understanding the Patient Experience
Every great movement needs a leader. As organizations commit to reducing patient suffering, many are creating the role of Chief Experience Officer (CXO) to lead the charge. This panel will explore the role of the CXO in improving the patient experience. Participants will gain a clearer understanding of how to maximize this role within their own organization. Led by Press Ganey?s own CXO, panelists will share their stories and answer participants? questions about this critical role.
Culture, Transparency
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