Joan Dauhajre, Elizabeth Craig

Implementing Patient Experience Improvement Strategies Temple University Hospital restructured its Patient Experience Committee into five workgroups achieving an annual five-point increase in their HCAHPS overall score. This has resulted in a sustained increase in a total of 10 points in two years. These strategies also resulted in higher patient safety and lower readmission rates. The presenters will discuss their strategy for choosing best practices, integration of community health workers and innovative aspects of their program. Inpatient, Academic Medical Center