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 *Complete 2015 Press Ganey Executive Leadership Conference Audio Recordings $219.00   
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Take the conference home with the Complete Conference Package !

This interactive multimedia CD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey Executive Leadership Conference November 10-12, 2015!

Available on CD-ROM or USB Flash Drive

This package includes all of the sessions from the Press Ganey Executive Leadership Conference, plus preconference sessions from the National Client Conference plus selected sessions from the National Client Conference.

MP3 audio files of every session. Captured LIVE during the conference. Plus also includes handouts of all the sessions.

Listen on your computer or fill your iPod or favorite MP3 player with all the live audio from every session.


Item Tuesday, Nov. 10, 2015  
Executive Leadership Conference Sessions  
26142 Proven Experience—One Patient at a Time  David T. Feinberg
26143 Transforming the Customer Experience through Employee Engagement  Mike Murphy
Item Wednesday, Nov. 11, 2015  
Executive Leadership Conference Sessions  
26144 Nursing and the Caregiver: Engagement Best Practices  Christina Dempsey, Lyn Ketelsen,
Jill Case-Wirth, Kelly Hancock
26145 Making a Leadership Transition from CMO to CEO: Challenges and
Janice Nevin
26146 Celebrating Imitation - Spreading What Works at Scale Amy Compton-Phillips
26147 Transforming the Experience: Journey to a Safer and More Reliable Healthcare System  James Merlino
Item Thursday, Nov. 12, 2015  
Executive Leadership Conference Session  
26151 Panel: Transparency and the Rise of Health Consumerism Panel Joe Greskoviak, Seth Wolk,
Greg F. Burke, Ira Nash
National Client Conference Breakout Sessions  
26124 Successfully Transition to E-Clinical Quality Measures Jennifer Smith, Dietmar Henkelmann
26125 The Value of Culture: Why Culture Matters and What You Can Do About It Barbara Reilly
26126 The Power of Connected Checking: How to Create a Culture with Multilayered Purposeful Rounding Barb Merrifield, Sarah Horn
26127 Service Reliability: A Fresh Approach to Understanding CAHPS Survey Results Michelle Maimonis, Erin Pangallo
26128 Changing a Culture in 90 Days: Norton Hospital 90 in 90 Abigail Bahe, Kristy Gay
26129 The Long and Winding Road to Excellence: Informing Your Cultural Journey Sandra Geiger
26130 Child HCAHPS Update: Exploring New Modes of Collecting Data Mark Schuster, Sara L. Toomey
26131 Designing a Better Urgent Care Experience LaTanya Johnson, Alfred Kendrick
26132 Measuring and Reducing Clinician and Caregiver Suffering Deirdre Mylod
26133 Impact of a Patient Safety Culture on the Patient Experience Jan Compton, Tiffany Berry
Item Thursday, Nov. 12, 2015  
National Client Conference Breakout Sessions  
26134 Implementation of a Relationship-Centered Patient Care Delivery Model to Improve Patient Experience Virginia Bowman, Roxy Blackburn
26135 Every Child, Every Time: Building Engagement and Alignment through Daily Management John Lovejoy, Grant Hopkins
26136 Taking Emergency Department Employee Engagement to the Next Level Misty Freeman, Cheryl Somers
26137 Reconnecting with the Human Side of Health Care Suzanne Greever, Katherine Martinez
26138 Mobilizing Patient Comments: Using Sentiment Scores to Drive and Improve Provider Performance Mildred Robinson
26139 Get Everyone On Board - Medical Practice Survey Karla Heath, Vanessa Chau
26140 Transitioning Staff to Embrace Care Transitions: Our Journey Kecia Christensen, Kathy Steffensmeier
26141 Emergency Department and Patient Experience: A Multidisciplinary Team Sport Chris Trevino, Tammy O’Connor


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