Format: Audio

MP3 Download $15
Compact Disc $20

Mark Schuster, Sara L. Toomey

This session will focus on Child HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), which was developed and field-tested by Boston Children Hospital's Center of Excellence for Pediatric Quality Measurement in collaboration with the CAHPS Consortium. Presenters will discuss testing and implementation, new approaches to administering the survey and analysis of open-ended items from the national field test.