26137 - Reconnecting with the Human Side of Health Care [ ] - Fleetwood Onsite Conference Recording

Product 76 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26137 - Reconnecting with the Human Side of Health Care

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Format: Audio

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Compact Disc $20

Suzanne Greever, Katherine Martinez

In 2014, Press Ganey introduced the Compassionate Connected CareTM framework for connecting with patients and reducing their suffering. In this session, learn how North Central Surgical Center Hospital adopted key concepts into the clinical, operational, cultural and behavioral aspects of care the hospital provides. Presenters will share pilot-test outcomes and provide effective teaching tools for expressing empathy and compassion to patients.