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 *Complete 2016 Press Ganey National Client Conference Audio Recordings $329.00   
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Available on CD-ROM or USB Flash Drive

This interactive multimedia DVD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey National Client Conference Nov. 2-4 2016! This package includes all of the sessions from the Press Ganey National Client Conference plus the preconference sessions.

MP3 audio files of every session. Captured LIVE during the conference. Also includes handouts of all the sessions.

Listen on your computer or fill your iPod or favorite MP3 player with all the live audio from every session.

Take the conference home with the Complete Conference Package !

INCLUDES ALL OF THESE PRESENTATIONS FROM THE CONFERENCE:

Item Wednesday, November 2, 2016  
Academic Medical Center/Major Teaching Hospital (AMC) Preconference Sessions
27821 Driving Patient Experience Improvement: Mayo Clinic’s Patient Experience Improve Model Thomas Howell, Pamela Prissel
27822 A Hospital Built on LOVE: Shaping a Values-Driven Culture in a Busy Academic Medical Center Jackie Beckerman, Michael S. Leonard
27823 The Community Benefit of Pooling HCAHPS: Lessons from the Chicago Landscape of Patient Experience Panel Discussion
Nursing Preconference Sessions  
27824 Clinical Nurse Leadership Model Joan Shinkus Clark
27825 Nursing Transparency: A Springboard for Practice Change  Carol Koeppel-Olsen
Pediatrics Preconference Sessions  
27826 Patient and Family Experience: Making Every Moment Matter Rachel Biblow, Alan Cohen
27827 The Intersection of Risk Management and Patient Advocacy in the Pediatric Environment Lisa Scafidi, Brooke Goodwin
Rural and Small Community Hospital  Preconference Sessions  
27828 The Remaking of a Rural Emergency Department Richard Cardosi, Anthony G. Steele,
Angela K. Scudder
27829 Optimize Behaviors for Improved Patient Experience Jan Fuchs, Julia Klink
National Client Conference Breakout Sessions  
27830 Driving Change with Patient and Family Advisory Councils Char Ryan, Kaitlin Alderete
27831 Essential CAHPS Updates for Hospital Leaders Anne Grill, Aimee Mungovan,
Emily Fischer
27832 Stepwise Approach to Improve Patient Experience, Including Transparency: A Medical Practice Journey Rosalind Washington, Adam L. Myers
27833 Developing Resiliency through Action Planning Readiness Sandra Tobar, Davonn Whitcomb,
Ashley Guidroz
27834 Self-Improvement Techniques to Improve Nurse Engagement and the Patient Experience in the Emergency Department Kit Bredimus, Bob Dent
27835 Physician Communication Training Improves Patient Satisfaction, Empathy and Burnout Katie Neuendorf
27836 Employing Lean Methods to Reduce Hospital-Acquired Pressure Ulcers Micaela Monks, Jessica Perry
27837 Giving Back to the Community and its Influence on the Patient Experience Charity Bohnhoff, Anna Singh
27838 A Simple Tool to Build Deeper Patient Connections: G.R.E.A.T.™ Julie Danker, Thomas Scaletta
27839 Leveraging Best Practices to Reverse EHR-Driven Decrease in Patient Experience Lisbeth Coulombe, Mary Ann Minsley
27840 Improved Patient Experiences Start with Improved Caregiver Experiences Marisa Alack
27841 Achieving Consistent Patient Experiences in a Multi-Hospital System Susan Robel, Denise A. Venditti
27842 Initiating and Sustaining a Patient Experience Program at a Large, Multispecialty Group Ashley Padilla, Anna Barth
27843 Insights from Other Industries: The Continuing Journey to Highly Reliable Care Gary Yates, Craig Clapper
27844 Using Patients' Voices: Restructuring Practice Models to Improve the Patient Experience Anthony Vastardis, Christina Vallarreal
Item Thursday, November 3, 2016  
27845 Creating a Culture of Compassion Kim Rinehart, Sean Keyser, Toni Land
27846 Igniting a Passion for Compassion through Empathy Training Catherine Walls, Jody Barbarulo,
Jeannie Briley-Wallo
27847 Improving Patient Experience for Clinic Patients through Transparency, Teaching Empathy & Compassion Michelle Collins, Bill Breen
27848 Leader Coaching and Development Strategies to Drive Employee Engagement Lisa Foust
27849 Building Compassion to Everyday Practice Christina Dempsey
27850 Patient Experience Mapping: A Roadmap for Creating High Reliability in Ambulatory Alison Tothy, Sue Murphy
27851 Strategies to Increase Nurse Survey Response Rates During Organizational Change Jackline Opollo, Joanne Muturi
27852 Implementing Senior Leadership "Rounding" in a Home Care Setting Lois Bentler-Lampe, AJ Querciagrossa
27853 Interactive Empathy: Achieving Comfort, Professionalism and Respect Beth Bacher, Beth Mooney
27854 Sustaining a Culture of Exceptional Front Line Experience Julie Rish, Dan Bokar
27855 High Impact: Deconstructing the Relationship between Patient Experience, Engagement and Safety Jim Merlino, Nell Buhlman
27856 Addressing Caregiver Burnout through Wellness Programs and Engagement Strategies Tom Jenike, Tammy Wright
27857 Providing Holistic Care in Oncology to Support a Positive Patient Experience Buenagracia P. Dela Cruz,
Nina Rodriguez
27858 Preventing Hospital Falls through Nurse and Patient Engagement Ma. Gemma Esmalla, Linda Rakoski
27859 Physician Burnout: Why Improving Patient Experience Is the Answer Thomas Howell, Pam Prissel
27860 Beyond the Dashboard: Using Key Drivers to Engage Front-Line Teammates & Improve Patient Experience Jennifer Gruber, Linda Johnson,
Cristine Jimenez
27861 Communications Strategies to Positively Affect Patient Experience in an Ambulatory Care Setting Dawna Jennings, Annie Broyles
27862 The Correlation between Empowered Consumers and Satisfied Patients Preston Gee, Lauren Goodman
27863 Creating a Successful Website and Appeal Process for Transparency Susan Congiusta, Peter Sanzone
27864 Achieving Caregiver Resilience Thomas Lee
27865 Stay Ahead, Know Your Meds: An Innovative Approach to Patient Education Emily Emma, Anne M. Lasota
27866 MD to MD Coaching: What Works, What Doesn't Ghazala Sharieff
27867 Correlations of Technology and Safety Burden on Patient Experience Henry Pitt
27868 Adapting Patient Experience Strategies to Enhance the Home Health Environment Rebecca Skrine, Rebecca Cartright
27869 Re-Engaging a Culture through a Systematic Approach to Leadership Development Tony Urbina
27870 Accelerating the Ambulatory Patient Experience through Clinical Engagement Alan Dubovsky, Joseph John
27871 Patient Throughput Promotes Patient Experience in the Emergency Department Dawn Moeller, Roseanne Niese
27872 Focusing on What You Can Control to Improve Performance and the Patient Experience Colleen LaCroix
27873 Methods to Increase Safety through Nursing Bedside Shift Reporting Kristen Kremer, Nicole Lincoln
27874 A Primary Palliative Care Intervention: Facilitating Goals of Care Conversations Across Settings Catherine Arnold, Arjun Rangarajan,
Rebecca Berger
27875 Consumerism in Health Care: Current and Future Implications Ramu Potarazu, Patricia Cmielewski
Item Friday, November 4, 2016  
27876 Using Point of Care Real-Time Surveying Across a Large System Shon Tackett, Maggi Savo
27877 Segmentation Insights to Drive Patient-Centered Care and Performance Deirdre Mylod
27878 Our Patient Experience Transparency Journey Simone Holder, Pamela J. Kane
27879 Collaborative Caregiver Engagement Strategies to Improve Results Carol Jennings, Kit Exum
27880 Transforming White Boards into Communication Boards Stephen Weinberg, Jennie Fleischmann
27881 Green Belt Solutions to Prevent Pressure Ulcers in Intensive Care Units Sheryl Durr
27882 Improving Physician-Patient Communication Through an Inpatient Physician Coaching Program Zane Magers, Shelley Clyne,
Ashley Padilla
27883 Improving the NICU Patient Experience by Empowering Families Kristy Lozina,
Regina Valencia-Companioni
27884 Lowering the Volume, Increasing the Scores: A Multi-Disciplinary Approach Pamela Boyd, Elenie Lochonic
27885 Preparing for MIPS: CAHPS Updates for Medical Group Leaders Mary Grace Kane, Sarah Ponder,
Emily Fischer
27886 Activating Physician Culture with Physician Coaching on Relationship-Centered Care Laura Cooley, Calvin Chou,
Larry Hollier
27887 Significant Increase: An Introduction to the Statistics of Patient Experience Kristopher Morgan
27888 Identifying Strengths in Organizational Culture to Improve the Patient Experience Suzanne Sterchi, Laurel Ris
27889 Hiring and Coaching Strategies for Improved Employee and Patient Engagement Grace Greenan, Lisa Steeves
27890 High Intensity High Reliability: Safety at the Sharp End Kate Kovich
27891 Coming Together to Improve the Patient Experience across a Complex Health System Lisa Allen, Deborah Miller,
Denise Remus, Sheree Riley, Dawn Hohl, Heather Webb, Cynthia Daniels
27892 Creating a Family-Centered Experience through Survey Comment Transparency Shannon Grad, Cheryl B. Hoey
27893 Hourly Rounding: Creating the Foundation for Lasting Change and Successful Outcomes Bethany Simpson, David Chilicki
27894 Engaging Front-line Care Teams to Improve Patient Experiences Carrie Desimone, Carrie Adelman
27895 Leveraging Leadership Rounding to Improve the Patient Experience Shannon Hancock, Michelle Hennessy
27896 Improving the Patient Experience and Nursing Sensitive Indicators through a Bundled Approach Mary Del Guidice, Kathryn Farrell
27897 CURO Conversations: Enhancing Patient Relationships through Effective Communication Gieselle Poveromo, Yolanda Moore,
Justin F. Haynie

 






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