From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Julie Danker, Thomas Scaletta
In the era of value-based health care, doing a good job interacting with patients is not enough. In 2015, G.R.E.A.T.? was created by the Patient Experience team at Edward-Elmhurst Health to remind staff of the key components needed to connect with patients on a deeper level and achieve exceptional patient experiences. The G.R.E.A.T. training program is easy to learn, fun to practice and useful in all types of encounters. Speakers will share an abbreviated version of the training program and all the tools necessary to launch this program in your own organization.