From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Marisa Alack

By designing an approach that focuses first on employees, then on patients, Lafayette General Health has improved both employee engagement and patient experience from the 38th percentile to the top decile, and driven consistent five-star HCAHPS performance. Responsibility for creating an engaging, high-performing work environment cannot rest solely on the leadership team. Achieving and maintaining excellent performance requires innovative enhancements to evidence-based practices to ensure staff feel empowered to facilitate, change and champion the cause. The speaker will share how innovations such as the staff evaluation manager, engagement and experience expos, and J2EU have brought stability to sustaining success.