From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Thomas Howell, Pam Prissel
In this session, attendees will learn how and why physician burnout is such a critical issue. Using Press Ganey data, speakers will discuss where opportunities exist in relationships with patients and explore concepts included in Dr. Thomas H. Lee's book, An Epidemic of Empathy in Healthcare. Attendees will leave with a hopeful paradigm that incorporates insights from Press Ganey data, recent studies and psychology to approach burnout in a practical way that resonates with physicians. Mayo Clinic is a 2016 Press Ganey Success Story Award? winner.