From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Henry Pitt
In this session, the speaker will review an analysis of academic and community hospitals based on 12 high-technology services and the degree of safety-net burden. Results of the analysis indicated patient experience was statistically better when high-technology hospitals were compared to those with medium or low technology. Additionally, high safety-net burden hospitals had significantly worse patient experiences. The speaker will share why patient experience scores should be risk-adjusted for both technology and safety-net burden.