From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Zane Magers, Shelley Clyne, Ashley Padilla
?In this session, the speakers will provide an overview of the inpatient physician shadow coaching pilot program at St. Anthony North Health Campus. Attendees will learn how coaches help each physician use their patient feedback to identify and target areas for improvement, and how communication and learning preference training helps coaches build stronger relationships with physicians. Attendees will learn strategies to set up a pilot program at their own organizations as well as discover how St. Anthony North Health Campus? coaching program garners support and enthusiasm from physicians. Experience the momentum that builds as physicians begin to see how simple changes in communications drive a better physician and patient experience.