From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Gieselle Poveromo, Yolanda Moore, Justin F. Haynie
CURO is a framework for effective communication comprising four elements: Caring, Understanding, Reveal and Relate, and Outcomes. Learn about this physician-led and physician-sponsored approach to improving communications that incorporates educational sessions, videos, interactive discussions and activities on the techniques, benefits and challenges of implementing the model. Speakers will share examples of key techniques, how to position CURO conversations from the patient and provider perspectives, and how the model can create positive outcomes on both sides.