From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Thomas H. Lee, Deirdre Mylod
Addressing physician burnout and cultivating the pursuit of excellence are significant challenges for many health care organizations. Deirdre Mylod, PhD will present an actionable framework for deconstructing the stresses and rewards of the contemporary physician?s work life into those that are inherent to the role of caregiving and those that are external to the role, with a description of the different approaches that should be applied for each. Dr. Lee will discuss emerging insights into ?organizational grit??the creation of a culture that supports passion and perseverance?for physicians in the pursuit of excellence.