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 29718 - A Systematic Approach to Guarantee Exceptional Patient Experience $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Annamari Dietrichson, Karen Pollard

Explore CHRISTUS Trinity Mother Frances Health System?s step-by-step approach to implementing a cultural transformation designed to enhance the patient experience, including laying the foundation for change, creating alignment and accountability, fostering engagement and getting buy-in from front-line staff, leadership and physicians. Attendees will walk away from this presentation equipped to introduce at least one change initiative that will positively impact the patient experience in their medical practice, and will be positioned to immediately leverage the tactics they learn to achieve and sustain results within their organizations.


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