From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Stephen Miller, Dawn Neuhauser
This session outlines how an outpatient oncology women?s center was able to identify performance improvement opportunities and drive patient experience through establishing a triadic leadership model comprising physicians, nursing and operations. Presenters will provide an overview of the structure used to gain alignment between disciplines and facilitate collaboration throughout the clinic. In addition, they will explain how the team came together to understand and leverage data to inform decision making and performance improvement within the clinic.
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