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 29730 - Back to Basics: A Hospitalist and Clinical Nurse Lead Collaboration $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Rosalind Washington, Adam Myers, Aisha Hicklen

Despite advances in technology and improved functional roles in health care, preventable medical errors still occur and clinician-patient communication continues to be ineffective. In this session, attendees will hear how an improved communication process?enhanced with ?Role Chartering? and other care team High Reliability tools?engaged a hospitalist, clinical nurse lead and registered nurse at Texas Health Physicians Group in a collaborative effort that led to improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores and decreased length of stay.


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