From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Andrea Truex

A meaningful and consistent nurse leader rounding program can make a measurable impact on the patient and nurse experience, reducing the need to chase HCAHPS scores. Gaining buy-in from nurse leaders on a rounding strategy is a critical first step toward achieving this goal. In this session, attendees will learn how this organization used an evidence-based approach, supported by top nurse executives, to demonstrate effective improvement in patient experience scores. By formalizing the nurse leader and patient relationship, this organization achieved its mission and took patient experience performance to the next level.