Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » Press Ganey » 2019 National Client Conference & Executive Leadership Conference »

Previous Product  Product 53 of 108  Next Product   From: 2019 National Client Conference & Executive Leadership Conference

 32913 - Improving Provider Reputation in Academic Medicine with Online Strategies $10.00   
Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Dwight McBee, Chelsea Murtin

As health care consumers seek online reviews to inform their decisions, medical facilities are exploring ways to improve patient experience outcomes and provider reputation. Patient experience teams are playing increasingly important roles in actively managing and improving providers? online reputation. This session?s presenters will describe how multiple academic urban medical groups within the Temple University Health System developed the structure and process to manage provider reputation. Participants will learn about Temple?s approach for leveraging online patient reviews to drive provider engagement around data transparency and incorporating online reviews into performance improvement activities, through the evolution of the complaint and grievance process.


 Copyright © 2023 Fleetwood Onsite Conference Recording

Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube