From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Randall Caldwell, Denise Carter

Recruiting and retaining high-performing staff, especially nurses, is a challenge in the highly competitive Baptist Health Louisville market. This organization identified purposeful relationship building as a way to connect new hires with leaders in their department, and more importantly, with their peers, as a way to improve nurse retention. Attend this session to learn how this organization created a robust nurse experience during the first year of employment to positively and sustainably impact nurse engagement, patient experience, and outcomes.