From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Kristen Farmer, Katherine Leech
Quality leadership at Spectrum Health Zeeland recognized the need for a culture change through High Reliability. This safety culture transformation included executive and board HRO education, and daily check-ins and safety rounding across departments. As a result, Zeeland has sustained a zero surgical site infection (SSI) rate for almost two years. The SSI rate includes hip and knee replacements, total abdominal hysterectomy, and colorectal cases. Learn how these interdisciplinary HRO culture changes made surgical infection prevention easier and improved quality outcomes for patients.